Refund policy

We take food quality, hygiene, and product integrity seriously.

Due to the nature of the products we sell, we do not accept returns, exchanges, or change-of-mind refunds once an order has been shipped or picked you.

Food Safety & Product Integrity

Our products are food items and cannot be resold once they leave our control. For safety, hygiene, and quality assurance reasons, all sales are final.

This includes:

• Opened or unopened food products
• Change of mind purchases
• Taste or preference-based dissatisfaction
• Incorrect orders placed by the customer

Damaged, Incorrect, or Missing Items

If your order arrives:

• damaged,
• incorrect,
• or incomplete,

please contact us within 48 hours of delivery at info@heliosph.com

Include:

• your order number,
• clear photos of the issue,
• and a brief description.

If the issue is confirmed to be our error, we may offer:

• a replacement,
• store credit,
• or a refund at our discretion.

Shipping Issues

We are not responsible for:

• delays caused by carriers,
• failed deliveries due to incorrect addresses,
• or packages left unattended after confirmed delivery.

Please ensure your shipping information is accurate before placing your order.

Quality Commitment

We carefully source, clean, package, and seal our products to help them travel well and arrive in excellent condition.

If something genuinely isn’t right with your order, contact us and we’ll do our best to make it right.